Refund Policy

This policy explains how the KORELIA Reservation Service Fee is handled. It complies with the Korean Consumer Dispute Resolution Standards (소비자분쟁해결기준).

Reservation Service Fee — Non-refundable

The ₩10,000 Reservation Service Fee is a non-refundable charge for KORELIA's coordination service, which includes:

• English-language consultation
• Verified shop matching
• LINE / WhatsApp support before and during your visit
• Direction guidance to the shop
• Reservation slot holding & confirmation
• Bilingual translation assistance during the visit
• Pre-visit briefing and aftercare guidance
• 24/7 LINE support throughout your stay

Date / time changes

You may freely change your appointment date or time up to 1 day before the scheduled visit by contacting us via LINE (@356sxeka) or WhatsApp (+82 10-3113-6720).

Cancellation

If you cannot attend, please notify us in advance so we can release the slot. The ₩10,000 Reservation Service Fee is not refunded upon cancellation. No additional charge applies for no-show.

Treatment fees

Treatment, hair, nail, or massage service fees are paid directly to the shop at the time of visit. These are not handled by KORELIA and follow the shop's own refund policy.

Skin Clinic consultations

No advance payment is required. Consultation is available via LINE / WhatsApp at no cost. Medical treatment fees are paid directly at the clinic.

Service issues

If a problem occurs that is clearly caused by KORELIA (e.g. we fail to secure the reservation, or send you to the wrong shop), contact us within 24 hours and we will refund the Reservation Service Fee or arrange a rebooking, in line with the Korean Consumer Dispute Resolution Standards.

Disputes

If we are unable to resolve a refund dispute directly, the matter may be referred to the Korea Consumer Agency (한국소비자원) or the relevant consumer dispute mediation committee, in accordance with Korean law.